At Fumakilla Malaysia Berhad [Registration No. 198901012489 (189797-H)] and our related companies, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”).
By providing your personal data to us, you acknowledge and agree that your personal data may be processed in accordance with this Privacy Policy.
1. What Personal Data We Collect
“Personal data” means information that identifies or can identify you, including but not limited to:
- Name, identification number, passport details
- Age, gender, date of birth, nationality, race or ethnicity
- Contact details such as address, phone number, and email
- Photograph or video recordings
- Employment details, income, and work history
- Marital and family information
- Financial and payment details, such as bank or card details
- Any other information required in connection with our business or services
2. How We Use Your Personal Data
We may process your personal data for purposes including:
For Customers & Consumers
- Delivering products or services
- Processing transactions
- Providing after-sales support
- Managing promotions, events, or contests
- Collecting customer feedback
For Distributors & Vendors
- Managing commercial contracts
- Processing payments
- Fulfilling business obligations
- Compliance with laws and regulations
For Employees & Applicants
- Recruitment and employment evaluation
- Payroll processing
- Statutory compliance
- Verification and background checks
- Performance management
General Purposes
- Fulfilling legal or regulatory requirements
- Improving our services
- Responding to inquiries
- Any other purpose you have consented to
3. Disclosure of Personal Data
We may share your personal data with:
- Our affiliates, subsidiaries, and group companies, including overseas entities
- Distributors, vendors, suppliers, agents, service providers, and business partners
- Consultants, auditors, insurers, and professional advisers
- Regulatory or government authorities as required by law
- Third parties authorised by you
Whenever personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the recipient is subject to appropriate safeguards in accordance with applicable law.
4. Security & Retention
We apply reasonable administrative, physical, and technical safeguards to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Your personal data will be retained only as long as necessary for the purposes stated or as required by law, after which it will be securely disposed of.
5. Cookies & Digital Tracking
Our websites may use cookies and similar technologies to improve your browsing experience. These may collect non-identifiable information such as browser type, time spent on the website, and pages visited.
You may disable cookies in your browser settings, but some features may not function properly.
6. Third-Party Services
This Privacy Policy does not address, and we are not responsible for, the privacy, data, or other practices of any third parties, including any third party operating any website or service to which our website links.
The inclusion of a link on our website does not imply endorsement of the linked site or service by us or by our subsidiaries or affiliates.
7. Source of Information
We may collect personal data directly or indirectly from you or from other sources such as websites, agencies, service providers, and online platforms.
Information may be obtained when you:
- Contact or communicate with us in writing, by email, or by telephone
- Visit our offices or website
- Respond to marketing materials or surveys
- Lodge complaints or provide feedback
- Participate in our programmes or activities
- Seek information through inquiries
We may also receive your personal data from other sources, including:
- Publicly available databases and sources
- Business partners and service providers
- Joint marketing partners
- Public channels allowed by law such as blogs, user-generated content, or online postings
If you disclose any personal data relating to other people to us or our service providers, you represent that you have the authority to do so and to permit us to use the personal data in accordance with this Privacy Policy.
8. Your Rights
Subject to the PDPA and applicable legal requirements, you may:
- Request access to your personal data
- Request correction or update of your personal data
- Withdraw consent for processing, subject to any applicable legal or contractual restrictions
Please note that withdrawing consent may affect our ability to provide certain products, services, or employment-related arrangements.
9. Consent
By providing your personal data, you consent to its collection, use, disclosure, and processing as described in this Privacy Policy.
If you are providing personal data of a third party, for example a spouse, children, employee, or representative, you confirm that you have their consent to do so.
For minors under 18 years old, parental or guardian consent is required.
10. Contact Us
If you have questions, requests, or complaints regarding your personal data, please contact:
Department: Sales Support
Contact Person: Caron Ooi
Toll-Free: 1-800-88-3777
Email: fumakilla.inquiry@gmail.com
11. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to comply with legal, regulatory, or business requirements. Updates will be posted on our website, and continued use of our services will signify your acceptance of the revised Privacy Policy.
Last Updated: 10 June 2026